Frequently Asked Questions

Return Policy

  • 30 day money-back guarantee on all products except software delivered by e-mail or CD Rom.

  • Returns must have an RMA (return merchandise authorization) -- please call or email to receive one

  • Returns must be in "Like new, unused condition" for a full refund, less shipping and handling charges.

Shipping and Handling Charges

  • Shipping and handling charges are automatically calculated when using our online shopping cart. Larger orders should e-mail for manually calculated S/H rates.

  • Orders by Phone, Fax, or E-mail will have S/H added based on the total weight of the merchandise ordered, destination and the selected shipping method. 

When will my Order Arrive?

  • Most items on our site have 24-hour availability. If you select our Standard Shipping for U.S. shipments, your shipping time will be 3 to 5 business days, depending on where you live. This means your total delivery time will be 1 day (availability) + 3 to 5 days (shipping time). So you can expect to receive this item at your front door 4 to 6 days after you place your order.

  • Orders shipped Priority or Express will arrive quicker than the times shown above. 

What is PayPal and how do I use it?

  • PayPal is free payment service provided to transfer funds between parties on the internet via e-mail. Once you sign up for a PayPal account you will be able to transfer and receive money by e-mail, safely and securely.